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Terms and Conditions

10/09/2024

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These terms and conditions include general terms and conditions for use of www.mattyounglc.com (“the Website”), terms and conditions relating to the “services” provided by Matt Young Life Coaching Ltd on this site, affiliate sites and in person. Please read these terms and conditions carefully. Your use of the Site, the purchase of any Products or Services on this site or in person will be subject to these terms and conditions.

Your continued use of this site or purchase of services will form an agreement between yourself, 'the client' and Matt Young Life Coaching Ltd, 'the coach' and/or used under the term 'we' in the information given below.

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1. Definitions

1.1. In these terms and conditions, the following definitions apply: “Services” means any information and services purchased from and/or provided by Matt Young Life Coaching Ltd through or via the website or our studios.  Including but not limited to: Personal Coaching, Mindset Mastery Coaching Programme, Online Group Coaching, Pre-Recorded Training Programmes, Workshops, Seminars, Lifestyle Coaching or any other mindset or physical coaching related service in which we and our staff team are certified and insured to deliver.

Services may be delivered;

  • In Person, at one of the following locations

a. Agreed Location of choice between The Coach and The Client

  • Online, through:

a. Zoom, Skype or other agreed platforms

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1.2. Any electronic information supplied to you by Matt Young Life Coaching Ltd will constitute part of "Service" and cancellation rights will apply accordingly.

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1.3. You may use the website for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the website for any commercial purpose.

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1.4. The intellectual property rights in all contents of the website and any services purchased (including logos and materials) are owned by Matt Young Life Coaching Ltd and our consultants.  You are not allowed to make any copies of any part of any Materials, or remove or change anything on the website, include or create links to or from the website without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies thereof.

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1.5. Matt Young Life Coaching Ltd accepts no obligation to monitor the use of the website. However, Matt Young Life Coaching Ltd reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials, to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation.

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​2. Important Liability Statement

2.1. The information available on or through www.mattyounglc.com, and the Services supplied via or in connection with this website do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit, psychologically healthy and well and that such contents and services are suitable for you. 

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2.2 Before commencing any psychology, life or mindset coaching regime, you should consult your doctor. 

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2.3.  If undertaking any LIVE programmes with Matt Young Life Coaching Ltd we will ask you to complete an Initial Consultation Form as well as medical history questions. If any issues are highlighted, we may ask you to speak with your GP/Doctor before progressing if we deem necessary. It is therefore vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us.

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2.4.  We try to make sure that all information contained on this website (and provided by us to you as part of any Services or Products) is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this web site or provided through any Service supplied by us to you. 

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2.5.  You, your legal representatives and your heirs release waive, discharge and covenant, not to sue Matt Young Life Coaching Ltd and its consultants for any injury or death caused by their negligence or other acts.

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2.6 I understand that in participating in a Matt Young Life Coaching Ltd coaching/training programme, the service provided by Matt Young Life Coaching Ltd does not replace the care of psychologists, physicians, dieticians or other healthcare professionals. I acknowledge that coaching/training should in no way be substituted for psychological counselling or any other form of medical or therapy advice.

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​2.7 You, the Client, agrees and understands that all coaching and therapeutic methods provided by Matt Young Life Coaching Ltd are with the sole purpose of achieving the desired result that the client wishes to obtain from the sessions together.

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​3. Warranties

3.1.  Matt Young Life Coaching Ltd warrants that the Products and Services will be supplied with reasonable skill and care.

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3.2.  Matt Young Life Coaching Ltd warrants that all consultants shall be suitably qualified in their field and fully insured for all services they deliver.

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3.3.  Matt Young Life Coaching Ltd and our consultants will work with you within the scope of their individual knowledge and competencies. If the situation arises that we believe it is in your best interests to see another health or medical professional, we will refer you appropriately, never for financial gain.

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3.4.  Your Coach may at any time ask for you to consult with your GP/Doctor, should any medical condition arise that is deemed to be outside their individual knowledge or competencies.

 

​4. Your Personal Information

​4.1 Use of your personal information is governed by the Matt Young Life Coaching Ltd privacy policy, which forms part of these Terms and Conditions. SEE HERE.

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​4.2 All 1:1 coaching sessions are kept in the strictest confidentiality. The information you provide such as initial consultation form, medical history, notes on the sessions undertaken and all other personal information will stay strictly confidential between 'the client' and Matt Young Life Coaching Ltd, 'the coach', unless legally required to share.

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​4.3 Matt Young Life Coaching Ltd will only publicly release information that has been agreed with you, 'the client', or that you, 'the client', has publicly revealed first - including but not limited to online feedback, interviews, podcasts and other means of social and public exposure.

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​4.4 In working with the Coach is considered a mutual non-disclosure agreement. Both Parties agree not to disclose the identity, reveal the identity or make use of any information which can be publicly attributed to the person in question during discussions, coaching sessions, or otherwise, unless agreed by both parties. The  Coach acknowledges that all information provided by the Client will be kept strictly confidential, as permissible by law. The Client acknowledges that the Coach may share confidential information or coaching sessions with the Coach’s contractors or representatives solely for the purpose of fulfilling the obligations of this Agreement. Confidential Information includes, but is not limited to, information disclosed in connection with this Agreement, and shall not include information rightfully obtained from a third party. Both Parties shall keep all Confidential Information strictly confidential by using a reasonable degree of care, but not less than the degree of care used by safeguarding the Parties own confidential information. The obligation of the Parties hereunder to hold the information confidential does not apply to information that is subsequently acquired by either Party from a third party who has a bonafide right to make such information available without restriction. Both Parties agree that any and all Confidential Information learned as of the date of purchase shall survive the termination, revocation, or expiration of this Agreement.​

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​5. Liability

5.1.  The website may include links to external sites and co-branded pages. Matt Young Life Coaching Ltd has included links to these sites and co-branded pages to provide you with access to information and services that you may find useful or interesting.  However, Matt Young Life Coaching Ltd is not responsible for the content of these sites and pages or for anything provided by them. 

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5.2.  Subject to the important liability statement, Matt Young Life Coaching Ltd is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.

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​5.3 In purchasing any pre-recorded coaching programme or in consideration of being permitted to participate in any coaching/training programme, the Client knowingly and voluntarily waive any claim they may have against Matt Young and Matt Young Life Coaching Ltd for injury or damages that they may sustain mentally or physically as a result of participating in any programme. The Client agrees to taking full responsibility for any risks, injuries or damages known or unknown which they might incur as a result of participating in the program.

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​5.4 The Coach shall not be liable for any failures beyond its control. This covers natural disasters, war, other ‘acts of nature’, closure of airports, civil strife, accidents, or failure to perform by third parties, including suppliers and subcontractors

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​6. Force of Majeure

​6.1 In the event that any cause beyond the reasonable control of either Party, including without limitation acts of nature, war, curtailment or interruption of transportation facilities, threats or acts of terrorism, labor strike or civil disturbance, make it inadvisable, illegal, or impossible, either because of unreasonable increased costs or risk of injury, for either Party to perform its obligations under this Agreement, the affected Party’s performance shall be extended without liability for the period of delay or inability to perform due to such occurrence.

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​​7 Non-Disparagement

​7.1 The Parties agree and accept that the only venue for resolving a dispute shall be in the venue set forth herein below. The Parties agree that they shall not engage in any conduct or communications with a third party, public or private, designed to disparage the other. Client shall not make any false, disparaging, or derogatory statement in public or private regarding Matt Young, Matt Young Life Coaching Ltd, or any of its employees, or agents. The Coach shall not make any false, disparaging, or derogatory statements in public or private regarding Client and its relationship with the Company.

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​8. Suspension and Termination of Service

8.1.  Matt Young Life Coaching Ltd may suspend the operation of the website for repair, maintenance work, to update or upgrade the contents or functionality of the website from time to time. Access to or use of the website or any websites or pages linked to it will not necessarily be uninterrupted or error free. 

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​8.2.  The Coach holds the right to terminate the service provided immediately in the event you breach any of these terms and conditions or do not pay any sums due to Matt Young Life Coaching Ltd.

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​​9. Pricing

​Information displayed on the website or in person as to pricing and availability is subject to change by Matt Young Life Coaching Ltd without notice. 

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10. Purchasing Services and Bookings

10.1.  Service purchases must be made through Matt Young on behalf of Matt Young Life Coaching Ltd. Matt Young Life Coaching Ltd cannot be held liable for payments made to consultants or services accounted for by payments made to consultants.

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10.2.  Purchases can be made:

  • Online via electronic bank transfer or payment link

  • In person via cash or card

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10.3.  Payments for services must be made in advance of any sessions or services being undertaken.

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​10.4.  Matt Young Life Coaching Ltd cannot guarantee any bookings until full payment has been taken.

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​10.4.1.  As such any contract or agreement for services does not exist until confirmation that payment has been received. For 1:1 sessions, a registration form (including acknowledgment of Terms & Conditions) must be signed prior to any sessions taking place. 

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10.5. Any payment instalment plans will be subject to the terms outlined via email upon initial payment.

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10.6. In opting into a payment instalment plan, the client agrees that the full cost of the programme they have enrolled into will be due in full. Failure to make any payment that is in line with the agreed terms may lead to the client forfeiting their right to continue on the programme they have enrolled onto and/or early termination of said programme.

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10.7 Should the Client choose to opt for a payment instalment plan and wish to terminate the agreement before all outstanding money is due at any time during the payment period, then a fee of 100% of the remaining balance will be due payable within 5 working days to terminate the contract agreement.
 

​11. Session Cancellations

​Unforeseen circumstances may arise which require services to be cancelled or rescheduled. Matt Young Life Coaching Ltd has a 24 hour cancellation policy and is governed by the below:

11.1.  If Matt Young Life Coaching Ltd, the Coach, or you, the Client has to cancel outside of the 24 hours preceding your booking then no action is taken, the session is not charged and can be rearranged at both the coach and client’s convenience.

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11.2.  If the Coach has to cancel within the 24 hours preceding your booking, then Matt Young Life Coaching Ltd will attempt to offer a rearranged session with the client at a time that is convenient.

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11.3.  If the client cancels within the 24 hour notice period, or does not show, the session will be charged at full price.

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​12. Lateness

12.1.  If a coach is late and has communicated this with the client, it will be agreed to add the time onto the relevant time onto the end of the session, if possible, they will do so.

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12.2.  If you are late for your session, your session will be reduced in accordance with that time. If you are more than 15 minutes late, your coach may choose to cancel the session and you may lose that session, in which case no refund will be made.

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12.3.  If possible, your coach will endeavour to add any time on to the end of the session, however they are not obliged to do so.

In the case you need to cancel please contact your coach directly as well as Matt Young Life Coaching Ltd via: matt@mattyounglc.com

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​13. Expiry and Extensions

​13.1.  All coaching sessions have an agreed start date, as stipulated by your Coach, and run for a duration of the specified programme. After which time any unused sessions will be lost and no refund will be made. This is to ensure we deliver all your required sessions to enable you to achieve your goals, targets and outcomes.

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13.2. For extenuating circumstances, we may extend your Coaching Sessions. You must contact matt@mattyounglc.com; and we may ask you to provide proof legitimacy of reasoning. Note; all coaching extensions will be at the full discrepancy of Matt Young Life Coaching Ltd.

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13.3 All coaching sessions for the 1:1 Mindset Mastery Coaching Programme must be completed within 90 days of the first session taking place. If you wish to extend this, you must write to Matt Young Life Coaching Ltd at matt@mattyounglc.com no later than 7 days before the end of the programme and may be extended for a period of no further than 6 days unless agreed otherwise by the Coach. Should you not be able to complete all your 1:1 coaching sessions within the specified time frame given above, you understand that you may lose your right to complete all 8 x coaching sessions in their entirety.

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13.4 The client recognises it is their responsibility to check any and all expiry dates for any service, product or coaching programme they purchase with Matt Young Life Coaching Ltd.

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​14.  Staff Issues

14.1.  If for any reason you are unhappy with your Coach, please refer feedback and issues to matt@mattyounglc.com

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​15. Refunds

​15.1.  If for any urgent medical reason you are no longer able to complete any Personal Coaching Sessions, you may be allowed to pause your current sessions, and resume at a later date which has been agreed to by Matt Young Life Coaching Ltd. We may ask for you to provide proof from your GP/Doctor.

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​15.2.  If you leave our services for any non-medical reason, you will not be entitled to a refund.

 

​​15.3.  If your Coach leaves Matt Young Life Coaching Ltd, no refund will be given and you will be assigned another coach.

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​15.4.  Matt Young Life Coaching Ltd and its consultants cannot provide any guarantee of results from our services unless otherwise stated in clause 15.4.1 below. The basis of success through our guidance and services are dependent on your adherence and can be affected by many external factors.

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15.4.1 For the 1:1 Mindset Mastery Coaching Programme & Life Empowerment Programme, the Client understands that there is a 28 day satisfaction guarantee on this programme from the date of the first session, which comes with terms and conditions. Should the Client attend all LIVE sessions online via ZOOM in this time period at the agreed time, follow the programme as outlined by The Coach in its entirety, including but not limited to participation in all exercises outlined during the sessions, completing the Action Workbook/Sheet in full (must show proof), having their camera on at all times during sessions and remain unsatisfied with their experience after 28 days, they are eligible to receive a full 100% refund on their investment. Please note, written notice for a refund must be received with a 24 hour period, 28 days from the initial session taking place. These terms and conditions are in place to ensure both the integrity of the Coach and the Client. The Client understands that if they do not attend all the coaching sessions and follow the programme (as outlined by The Coach) this guarantee will remain null and void.

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15.5 No refunds will be eligible on any pre-recorded programmes or products that have been purchased or enrolled upon by you, the Client.

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​16. Notice for all Programmes

​16.1 All purchasing of and/or enrolments onto any programme hosted by Matt Young Life Coaching Ltd will be subject to the full terms and conditions as stipulated in the terms outlined on this page.

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16.2 Please note, no refunds or exchanges in the forms of vouchers or credit will be given for any missed LIVE group coaching sessions. All recorded sessions will be visible in the private Members Area for a duration of 6 days after the original session date. From there, the session will be removed.

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16.3 Please be aware, all intellectual property including video material, physical workout plans, educational content and other forms of coaching that are provided by Matt Young Life Coaching Ltd, are the sole ownership of Matt Young Life Coaching Ltd. Should you wish to use any of the content provided in any programme for personal use and and/or for public publication, you must have written consent from Matt Young first. Note, All 1:1 and group coaching sessions are recorded for personal training and monitoring.

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16.4 Any third party association into any programme must be at the agreement of Matt Young Life Coaching Ltd.

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16.5  All guest speakers and coaches that occasionally may join any programme hosted by Matt Young Life Coaching Ltd hold the views of their own personal beliefs and opinions, and not that of Matt Young Life Coaching Ltd.​

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​17. General

Matt Young Life Coaching Ltd may change these terms and conditions from time to time. By browsing the Site you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the Site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.

​Should you have any further questions or queries regarding the above, please contact matt@mattyounglc.com

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